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Effective date: January 12, 2026
Last updated: January 12, 2026
Thank you for shopping at MojiMom. This Shipping Policy explains how we process, ship, and deliver orders placed on mojimom.com.
If you have questions about shipping, contact us at [support@mojimom.com].
We ship orders using:
Carrier selection may depend on your location, package size/weight, delivery speed, and service availability.
We currently ship to:
P.O. Boxes: UPS does not deliver to P.O. Boxes. If you enter a P.O. Box, we may ship your order via USPS or request an updated address.
International shipping: Not available at this time.
Orders are typically processed within [1–3 business days] (excluding weekends and holidays).
During high-volume periods (sales, holidays, product launches), processing times may be longer.
Shipping time depends on your location and the carrier service used.
Typical transit times after shipment (estimates only):
Delivery times are not guaranteed and may be affected by weather, carrier delays, or other factors outside our control.
We offer flat rate shipping of $9.95 for eligible orders shipped within the United States.
Flat rate shipping:
If your order requires special handling, we will contact you before shipping.
Once your order ships, you will receive a shipping confirmation email with a tracking number (when available). Tracking updates may take 24–48 hours to appear after the label is created.
Please double-check your shipping address before placing your order.
If a package is returned to us due to an incorrect or incomplete address, we may:
Once your order is handed to USPS or UPS, delivery is managed by the carrier.
If your tracking shows “delivered” but you did not receive your package:
We are not responsible for delays caused by the carrier, weather, or other events outside our control.
If your order arrives damaged, please contact us within [48 hours] of delivery with:
We’ll review the issue and help with a replacement or next steps in accordance with our Returns & Refunds Policy: [link to returns policy].
If you need to change or cancel an order, contact us as soon as possible at [support@mojimom.com].
If an order has already been processed or shipped, we may not be able to change or cancel it.
For shipping questions, contact:
Email: [support@mojimom.com]